Policies and Procedures


DEFINITION OF DROP IN CHILDCARE

Drop-in/short-term child care is defined by law in G.S. 110-86(2)(d)(d1) as a child care arrangement where care is provided while parents participate in activities that are not employment related, and where the parents are on the premises or otherwise easily accessible.  The Drop Inn must be able to reach the parent by telephone, cell phone, or email, etc., if they are not on the premises. The parent must be able to get back to the program within 15 minutes.


All of us here at The Drop Inn understand that when you leave your child with us, you are entrusting us with your precious little ones. We feel honored and privileged by this and ensure you that we will treat your child as the unique individual that he or she is. Please feel free to speak with us at any time about any questions or concerns that you may have.


**We only accept children 1 to 12 years**


ACTIVITIES TO EXPLORE AT THE DROP INN

The Drop Inn has many exciting and fun activities for your child to explore while you maximize your day. The Drop Inn’s environment is perfectly suited for kids between the ages of 1 to 12.  We provide the opportunity for your children to learn and explore through play.  We have incorporated exciting activities throughout the day that allow children to engage through play to enhance their Social-Emotional, Cognitive, Language, Fine and Gross Motor Developmental Domains. Along with the implementation of enhancing your child’s developmental domains we also want to provide a multitude of opportunities for your child to obtain important life-centered character traits that will assist your child in becoming a productive member of their community.   This will allow your child’s overall development to grow and provide a sense of accomplishment. Our Staff, here at The Drop Inn, will provide a secure, productive, and F-U-N learning environment for your child’s development to grow!  


LICENSING

The Drop Inn is not required to be licensed under North Carolina law G.S. 110-86. (2) B

We are registered as a drop in childcare center in accordance with North Carolina laws and regulations.



CAREGIVER RATIOS

Children are in good hands at The Drop Inn. There will always be one caregiver per every one to five children less than two years of age. For children two years old and up, there is a 10 children to one caregiver ratio. Staff is scheduled daily to exceed these minimum requirements so that the children will have more personal attention and supervision. Every day at The Drop Inn a staff member will be on call in the event that more caregivers are needed at the Inn.


POLICY CHANGES

In the event The Drop Inn amends operational policies, we will notify you upon your first visit to the center after amendments have taken effect.


THE DROP INN'S HOURS TO COME IN AND PLAY

Monday- Thursday 6:30am to 6:30pm

Friday 6:30am to 10pm (will close at 6pm, if no children in facility)

Saturday 9am to 10pm (will close at 6pm, if no children in facility)

Sunday: Closed

**Date night hours are Friday and Saturday from 6pm to 10pm. Reservations should be made by 5pm**


INCLEMENT WEATHER

The Drop Inn follows Johnston County Public Schools inclement weather policy.

• If the schools are closed, so is center

• If the schools have a one- or two-hour delay, we will open at 10:00 am

• If the schools close early, we will close at noon.


HOLIDAYS AND CLOSINGS

We will be closed to observe the following holidays:

  1. New Year’s Day

  2. Easter Weekend

  3. Memorial Day Weekend

  4. Independence Day

  5. Labor Day

  6. Thanksgiving

  7. Christmas Eve

  8. Christmas Day


We may close for extra days (such as a day before or after a holiday) if we believe there will be very low attendance.  We will inform you of any additional days at least two weeks in advance.


**The Drop Inn may host special events during SOME holidays and closings. Hours and packages CAN NOT be used for special events.**


RESERVATIONS

A reservation is not needed to come to The Drop Inn, but are encouraged for date night so we do not close early(by 5pm). We do welcome reservations anytime to meet your childcare needs. Once the Inn is at capacity we will hang a “No Vacancy” sign. We will be happy to give you a call once a guest checks out.


REGISTRATION

Upon your first visit to The Drop Inn, we ask that you complete the registration form and release form as well as thoroughly read our policies. It is very important for the health and safety of all children at The Drop Inn that you abide by our policies.


Because The Drop Inn is a drop-in only childcare center, parents must be easily accessible, able to return within 15 minutes and able to be reached by cell phone or pager. Please note that the last drop off time is 5pm Monday-Thursday and 7pm on Friday and Saturday. There will be a late fee of $1 every minute that a child is picked up after closing. Please be aware that if a child is not picked up 1 hour after closing and we have not made contact with a parent, the police will be alerted. Please be sure to contact us if you will be late. Payment is due when the child is picked up. We accept most major credit and debit cards as well as cashier’s checks and money orders. We DO NOT accept personal checks. There is a 1 hour minimum charge. Reservations are not required to use The Drop Inn but are encouraged because we cannot accept children once the Inn is full.


CHECKING IN AT THE INN

On your first visit we will confirm all of your registration information. Your child will be checked in by a staff member. Upon entering the Inn all shoes are removed and hands are washed. Parents, for safety reasons please do not allow your child to climb on or open our door.


CHECKING OUT FROM THE INN

During checkout/payment you will be given the amount of minutes used in the Inn. A photo ID is required in order to pick-up a child. Additionally, a child will only be released to persons designated on Registration Forms or in your The Drop Inn profile.  All monies owed to The Drop Inn are paid upon departure from the Inn.


DATE NIGHT POLICY

Date Night prices include dinner, snack, and activities. Hourly packages may Not be used for Date Night. *Some Date Night activities may require an additional fee.* *Children must arrive by 7:00*


LATE PICK UP

A charge of $1.00 a minute per child will be assessed to parents who leave their child beyond regular closing time.



SECURITY

Safety and Security are of the utmost importance to everyone at The Drop Inn. Our facilities and policies are designed with this in mind. All The Drop Inn staff members are certified in infant and child First Aid and CPR. Each employee of The Drop Inn has had a complete background check and fingerprinting completed prior to hiring, including criminal and employment screening.  Our staff is comprised of trained and experienced childcare professionals. A photo ID is required in order to pick-up a child. Additionally, a child will only be released to persons designated on Registration Forms or in your The Drop Inn profile.  In situations of custody agreements, the center will follow the advice of court ordered documents. Complete emergency procedures are on file at every location. We utilize video surveillance cameras which record activities in all areas of the center.


PHOTO ID POLICY

When picking your child up from The Drop Inn, please be sure to have a picture ID available. We adhere to strict pick-up procedures. Staff check photo I.D. EVERY TIME a child is picked up. Please do not be offended if you are repeatedly asked for I.D. It is for the safety of your child. Children will only be released to those persons listed on the registration form. Please be sure to let the staff know if your child is to be picked up by someone other than the person dropping him/her off.


SAFE DOOR POLICY

For safety and security reasons we ask that parents do not allow children to open the door when arriving and exiting.


STAFF QUALIFICATIONS

The Drop Inn staff members are childcare professionals. Before being hired, candidates are put through extensive background checks, fingerprinting and personal interviews. The Drop Inn staff are certified in infant and child CPR and First Aid, as well as put through our own comprehensive training program. Our team members have taken care of literally thousands of children and have provided hundreds of thousands of hours of high quality childcare. There's always more than one staff member working at a The Drop Inn, which means everyone has help and back up in the Inn.



CLEANLINESS

The entire The Drop Inn staff is dedicated to providing a clean, well-cared for environment. If there is ever an issue with a center's level of cleanliness, please let a staff member know so that immediate action can be taken.  


SNACKS AND MEALS

Parents must bring a bag lunch and snacks for their child. We have a refrigerator and microwave for you convenience. Any food allergies your child might have should be noted on your registration form and in your The Drop Inn profile. 


**We are a peanut-free facility**


PERSONAL BELONGINGS

The Drop Inn welcomes a shoeless environment. Socks are required while playing at the Inn. All personal belongings should be labeled with first and last names and placed in the designated area. To make sure a smooth transition takes place we do ask that you please take the time to label all of your child’s items prior to drop-off. The Drop Inn values your children’s personal belongings; however, we are not responsible for anything left behind. In addition, we ask parents to refrain from bringing personal toys with you at drop off.  The Drop Inn is NOT responsible for any broken and/or missing items.  



REST AND RELAXATION TIME


The Drop Inn does offer rest and relaxation time. We will provide mats or pillows for your child to rest during this time as well as in the evening hours.


IMMUNIZATION AND HEALTH FORM

The state of North Carolina requires childcare facilities to have each child's immunization records as well as a health care summary on file. In order to use The Drop Inn services, parents are required to provide a current immunization and health form.


ILLNESS AND EMERGENCY

There are times when a child may become sick, cry uncontrollably, or experience an unexpected accident.  To prevent the spread of germs, if your child(ren) shows any signs of illness, he/she will be placed in a separate play area away from other children.  Since we do not administer any medication (The Drop Inn will administer an EpiPen for life-threatening situations), a The Drop Inn staff member will contact the parent or authorized guardian for immediate pickup of your child(ren).  In the event of an injury to your child, the center is equipped with a fully-stocked first aid kit, and all The Drop Inn Staff have CPR and first-aid training.  In the event of an extreme medical emergency, The Drop Inn Staff will also contact 911 for assistance and if needed transport your child to the nearest medical facility. In this extreme case, parents will be notified so that you can meet your child at the emergency facility.


Any child who has or develops the following signs or symptoms of illness will be immediately

isolated and checked out to his/her parent:

• Diarrhea

• Vomiting

• Stiff neck

• Yellowish skin or eye

• Conjunctivitis (pink eye)

• Elevated Temperature

• Untreated infected skin patches

• Unusually dark urine and/or gray or white stools

• Severe coughing, causing a child to become red in the face or make a whooping cough or sounds


Children are not allowed to return until all symptoms have subsided for 48 hours or have a note from a doctor or family care provider indicating the child is not contagious.


• Evidence of lice, scabies, and other parasitic infestations. A child cannot return to the center unless these infestations are gone.

Before the child can be re-admitted to the center we must have a note from a doctor or family care provider indicating the child is not contagious.


In the event of a communicable disease (chicken pox, mumps, measles, etc.) parents of the other children in attendance at the same time of said child will be notified by the center.


MEDICATION AND ALLERGIES

The Drop Inn staff members are unable to administer any medication with the exception of the following, to be used in life-threatening emergencies: such as EpiPens, inhalers, and insulin. Please let staff know when your child is on medication so that we may keep accurate information on file. If you have any additional questions about this policy, please ask us.


SPECIAL NEEDS

Please make The Drop Inn aware of any special needs your child requires. Each child should be able to play independently within our staff ratio. If extra assistance will be needed, please contact us before arriving so we can bring in additional staff. The Drop Inn does not discriminate.


*Prices may vary to compensate for additional staff.*


BEHAVIOR GUIDANCE POLICY

Children generally respond favorably to praise, encouragement and positive redirection to make good decisions. It is The Drop Inn’s policy to focus on positive behavior. There are other times when behavior warrants correction, time out will be used. In the interest of safety for all children visiting The Drop Inn, individuals who are exceptionally aggressive will be asked not to return to The Drop Inn until there is a significant improvement in their behavior.



INCIDENT REPORTS

Despite the training and best efforts of The Drop Inn staff, accidents and incidents will inevitably occur. Should an incident occur during your child's stay you will receive a written "incident report." The staff member on duty will sign the report, ask you to review it with him or her, and ask you to sign it. If you have any questions at the time of the incident, please ask for clarification


GUIDELINES FOR DISENROLLMENT

The Drop Inn will disenroll any child whose behavior creates a risk of harm to the health and safety towards themselves and towards other children and staff.   


TOILET TRAINING AND DIAPERING

Many young children are not fully toilet trained. If your child is in this category, parents are responsible for providing diapers, wipes, and a complete change of clothing for their child. Our staff will change any child who has an accident and each child will be given toilet training encouragement when possible. In the event that a child needs to be changed and does not have the items necessary to change the child, we will call you to bring a change of clothes.


CLOTHING

When bringing your child to The Drop Inn, please remember to dress them in comfortable clothing. The children will be climbing, tumbling and engaging in FUNN activities while they are staying at the Inn!


Please be sure to bring a change of clothing for your child. We ask that all children wear socks while in the center, but not shoes.


LOST AND FOUND

For items that are left behind at The Drop Inn, there will be a storage bin for lost items located at the front desk.


*If there are any additional questions please speak with a staff member at The Drop Inn.*